Knowledge
- Identify the key phases, tools, and terminology of Lean Six Sigma and Total Quality Management (TQM).
- Describe intermediate to advanced statistical methods used in process improvement.
- Explain how process mapping, data analysis, and team collaboration contribute to continuous improvement.
- Recognize the relationship between Lean principles, waste reduction, and performance excellence.
Skills
- Apply Lean Six Sigma methodologies to lead complex quality and performance improvement projects.
- Use data analysis software (e.g., Excel, Minitab) to collect, interpret, and present statistical findings.
- Map, analyze, and redesign processes to eliminate waste, reduce variation, and improve outcomes.
- Design and implement process solutions that integrate Lean, Six Sigma, and TQM principles.
- Facilitate cross-functional improvement teams to overcome obstacles and achieve measurable project results.
Attitudes
- Demonstrate accountability for achieving organizational goals through data-driven decision making.
- Exhibit persistence and adaptability when leading teams through process challenges.
- Promote a culture of continuous improvement, collaboration, and quality excellence.
- Model ethical leadership and respect for diverse team contributions in achieving project success.